We have all had that experience. Our favorite tool, toy, or device is broken through no fault of any person. The first reaction is anger and frustration. When it is the part of a pen that holds close to 2 ml of saturated green ink, it means collateral damage as well.
My tool that suffered such a fate was my TWSBI Vac-700 fountain pen. It is an amazing pen and is big enough for Carpal Tunnel sufferers to use comfortably for hours. I have had it for a while and while breaking the cap is a huge deal with water based inks it isn’t the end of the world.
The metal ring is part of the cap and is what snugs the water tight seal on the pen when not in use. OMG I was freaking out. it isn’t a super cheap pen and is my daily writer. I was scared to contact the company over something as trivial as a cap though @gouletpens is amazing with customer service. (one of the best I have ever found) it wasn’t a full pen failure and they have enough to deal with concerning real issues. I heard that TWSBI had great customer service as well so I sent them an email detailing my issue and how it occurred.
I received a reply in three minutes along with a full solution that was going to cost me $3 for a new cap. To put this in perspective the pen sells for $65-$70 new.
Three minutes until a solution was offered with no questions asked besides my address. I would have to say that beats anything i could have hoped for, $3 for a new pen cap for my daily writer is another. So thank you @TWSBI and especially Phillip Wang for everything. I love this pen and wouldn’t trade it for any other. I will definitely be making sure as many pens as I can get are from them from now on expands greatly.
#gouletpens #Twsbi #Fountainpens #customerservice